Building The Future Of
Front-Desk Training
- First Impressions Matter: Your receptionist is the initial point of contact for both new and returning patients.
- Exceptional, Yet Untrained: Despite their proficiency, receptionists aren’t specifically trained in the nuances of sales.
- Navigating Cold Inquiries: Converting seemingly straightforward queries, like “How much does your practice charge for children’s braces?” can be a delicate art.
- Beyond the Surface: It goes beyond a simple response; turning these cold inquiries into long-term relationships with satisfied, paying customers requires a unique skill set.
FACTS Do not Care About Your Feelings 😮
Here are a Few Stats and FACTS. It’s simple but let me ask you this…….Does Your Practice optimise, measure or improve for any of these?
First Impressions Count
🌟 89% of patients judge a dental practice based on their initial interaction.
Swift Response Equals New Patients
🚀 Dental practices responding within the first hour to inquiries are 5 times more likely to convert leads into new patients.
Outshine the Competition
🏆 Stand out in the dental market. Practices providing excellent customer experiences are 2.5 times more likely to be recommended.
Build a Trusted Brand
🏰 Your front desk shapes your dental brand. Practices with a positive brand perception enjoy 85% higher trust among patients.
New Patients Acquisition
💰 Acquiring a new patient is 6-7 times costlier than retaining one. A modest 10% rise in turning inquiries into patients can significantly boost your dental practice income.
Spread the Good Word
📣 Satisfied patients share their experiences. A whopping 78% of new patients come from word-of-mouth referrals.
Front-Desk Training Made Simple
Empower your front desk to build lasting patient relationships and boost your practice growth
Reduced patient acquisition costs
- Highlight the statistics showcased earlier to emphasize how improving conversion rates can save money compared to traditional patient acquisition methods
Improved patient reviews and referrals
- Emphasize the positive impact of exceptional customer service on online reviews and word-of-mouth referrals.
“Invest in proven training that converts inquiries into satisfied patients.”
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